{"id":146971,"date":"2019-04-29T06:38:41","date_gmt":"2019-04-29T06:38:41","guid":{"rendered":"https:\/\/labinsights.com\/acf_article\/trien-khai-6-sigma-ket-hop-tinh-gon-trong-mot-phong-xet-nghiem-o-dai-loan\/"},"modified":"2026-01-27T07:03:31","modified_gmt":"2026-01-27T07:03:31","slug":"implementing-lean-six-sigma-in-a-taiwanese-lab","status":"publish","type":"acf_article","link":"https:\/\/labinsights.com\/vi\/operations\/lean-management\/implementing-lean-six-sigma-in-a-taiwanese-lab\/","title":{"rendered":"Tri\u1ec3n khai 6 sigma k\u1ebft h\u1ee3p Tinh g\u1ecdn trong m\u1ed9t ph\u00f2ng x\u00e9t nghi\u1ec7m \u1edf \u0110\u00e0i Loan"},"content":{"rendered":"

T\u1ea1i Far Eastern Memorial Hospital \u1edf \u0110\u00e0i Loan, ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u00e0o t\u1ea1o 17 nh\u00e2n vi\u00ean ph\u00f2ng x\u00e9t nghi\u1ec7m b\u1ec7nh vi\u1ec7n c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 6 sigma k\u1ebft h\u1ee3p Tinh g\u1ecdn (LSS), m\u1ed9t\u00a0h\u1ec7 th\u1ed1ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3m l\u00e3ng ph\u00ed. Khi l\u00e0m nh\u01b0 v\u1eady, ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t cao h\u01a1n r\u1ea5t nhi\u1ec1u \u1edf c\u00e1c ph\u00f2ng x\u00e9t nghi\u1ec7m cho\u00a0ngo\u1ea1i tr\u00fa, n\u1ed9i tr\u00fa v\u00e0 ph\u00f2ng c\u1ea5p c\u1ee9u.<\/p>\n

\u00a0 \"FYC1\" M\u1ed9t ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c tri\u1ec3n khai LSS l\u00e0 l\u1ef1a ch\u1ecdn v\u00e0 \u0111o l\u01b0\u1eddng KPI. M\u1ed9t kh\u00eda c\u1ea1nh c\u1ea7n t\u1eadp trung ban \u0111\u1ea7u l\u00e0 t\u00ecnh tr\u1ea1ng s\u1eed d\u1ee5ng nh\u00e2n vi\u00ean qu\u00e1 m\u1ee9c. Ph\u00e2n t\u00edch c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 d\u1eef li\u1ec7u cho th\u1ea5y r\u1eb1ng nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng qu\u00e1 m\u1ee9c t\u1eadn 14 gi\u1edd trong t\u1ed5ng s\u1ed1 24 gi\u1edd [1]. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y r\u1eb1ng c\u00f2n c\u00f3 nhi\u1ec1u kh\u00f4ng gian \u0111\u1ec3 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng ph\u00f2ng x\u00e9t nghi\u1ec7m c\u1ee7a ch\u00fang t\u00f4i. <\/p>\n

K\u1ebft qu\u1ea3: Tr\u1ea3i nghi\u1ec7m b\u1ec7nh nh\u00e2n t\u1ed1t h\u01a1n v\u00e0 th\u1eddi gian tr\u1ea3 k\u1ebft qu\u1ea3 nhanh h\u01a1n<\/h2>\n

\"FYC2\" M\u1ed9t trong nh\u1eefng thay \u0111\u1ed5i th\u00e0nh c\u00f4ng nh\u1ea5t nh\u1edd vi\u1ec7c tri\u1ec3n khai LSS l\u00e0 trong c\u00e1c d\u1ecbch v\u1ee5 l\u1ea5y m\u00e1u. T\u1eeb th\u00e1ng 1 n\u0103m 2016 \u0111\u1ebfn th\u00e1ng 10 n\u0103m 2016, th\u1eddi gian ch\u1edd trung b\u00ecnh \u0111\u00e3 gi\u1ea3m t\u1eeb 11 ph\u00fat xu\u1ed1ng ch\u1ec9 c\u00f2n 9,96 ph\u00fat. \u0110i\u1ec1u n\u00e0y \u0111\u00e3 d\u1eabn \u0111\u1ebfn c\u00e1c\u00a0\u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c v\u00e0 th\u01b0\u1eddng xuy\u00ean h\u01a1n t\u1eeb c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng. Ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i t\u1eeb n\u0103m 2013 \u0111\u1ebfn 2015 nh\u01b0ng nh\u1eadn \u0111\u01b0\u1ee3c\u00a0ph\u1ea3n h\u1ed3i \u0111\u1ecbnh k\u1ef3 m\u1ed7i th\u00e1ng t\u1eeb th\u00e1ng 4 \u0111\u1ebfn th\u00e1ng 10 n\u0103m 2016, cung c\u1ea5p th\u00eam d\u1eef li\u1ec7u \u0111\u1ec3 gi\u00fap ch\u00fang t\u00f4i qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. Ch\u00fang t\u00f4i c\u0169ng \u0111\u01a1n gi\u1ea3n h\u00f3a v\u00e0 h\u1ee3p l\u00fd h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c c\u1ee7a ph\u00f2ng x\u00e9t nghi\u1ec7m ch\u00fang t\u00f4i. V\u00ed d\u1ee5: trong ph\u00f2ng x\u00e9t nghi\u1ec7m cho ngo\u1ea1i tr\u00fa, ban \u0111\u1ea7u ch\u00fang t\u00f4i \u0111\u1ebfm \u0111\u01b0\u1ee3c t\u1ed5ng 146\u00a0b\u01b0\u1edbc trong quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u1edbi 34 \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh, nh\u01b0ng sau khi \u00e1p d\u1ee5ng LSS, ch\u00fang t\u00f4i t\u00ecm th\u1ea5y c\u01a1 h\u1ed9i \u0111\u1ec3 gi\u1ea3m xu\u1ed1ng c\u00f2n\u00a098 b\u01b0\u1edbc quy tr\u00ecnh v\u00e0 ch\u1ec9 c\u00f3 5 \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh. \u0110\u1ed1i v\u1edbi ph\u00f2ng x\u00e9t nghi\u1ec7m cho n\u1ed9i tr\u00fa, ch\u00fang t\u00f4i t\u00ecm th\u1ea5y c\u01a1 h\u1ed9i \u0111\u1ec3 chuy\u1ec3n t\u1eeb 79 xu\u1ed1ng c\u00f2n 31 b\u01b0\u1edbc\u00a0quy tr\u00ecnh v\u00e0 t\u1eeb 20 \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh xu\u1ed1ng ch\u1ec9 c\u00f2n 2, c\u0169ng nh\u01b0 lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n t\u1ea5t c\u1ea3 c\u00e1c b\u01b0\u1edbc v\u1eadn chuy\u1ec3n. B\u1eb1ng c\u00e1ch gi\u1ea3m c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh v\u00e0 \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh, ch\u00fang t\u00f4i \u0111\u00e3 th\u1ef1c hi\u1ec7n nh\u1eefng c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 v\u1ec1 t\u1ef7 l\u1ec7 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1eddi gian tr\u1ea3 k\u1ebft qu\u1ea3\u00a0(TAT). T\u1ef7 l\u1ec7 \u0111\u1ea1t \u0111\u01b0\u1ee3c TAT \u0111\u1ed1i v\u1edbi ngo\u1ea1i tr\u00fa \u0111\u00e3 chuy\u1ec3n t\u1eeb 80,7% \u0111\u1ebfn 90,5%; t\u1ef7 l\u1ec7 \u0111\u1ea1t \u0111\u01b0\u1ee3c TAT \u0111\u1ed1i v\u1edbi n\u1ed9i tr\u00fa \u0111\u00e3 chuy\u1ec3n\u00a0t\u1eeb 78,9% \u0111\u1ebfn 86,3%; v\u00e0 t\u1ef7 l\u1ec7 \u0111\u1ea1t \u0111\u01b0\u1ee3c TAT \u0111\u1ed1i v\u1edbi ER \u0111\u00e3 chuy\u1ec3n t\u1eeb 76% \u0111\u1ebfn 92%. <\/p>\n

\n

[1] Th\u1eddi gian x\u1eed l\u00fd m\u1eabu = S\u1ed1 l\u01b0\u1ee3ng m\u1eabu x (th\u1eddi gian ti\u1ebfp nh\u1eadn m\u1eabu + th\u1eddi gian x\u1eed l\u00fd m\u1eabu) cho m\u1ed7i m\u1eabu \u0111\u1ed1i v\u1edbi 5 nh\u00f3m x\u00e9t nghi\u1ec7m h\u00e0ng \u0111\u1ea7u<\/em> D\u1ef1a tr\u00ean d\u1eef li\u1ec7u c\u1ee7a LIS v\u00e0o 21.12.2011 (Wed)<\/em> Nh\u00f3m x\u00e9t nghi\u1ec7m N, H, C, U v\u00e0 I (n = 2.268)<\/em> S\u1eed d\u1ee5ng nh\u00e2n vi\u00ean qu\u00e1 m\u1ee9c = t\u1ed5ng th\u1eddi gian x\u1eed l\u00fd m\u1eabu > ph\u00e2n b\u1ed5 nh\u00e2n vi\u00ean<\/em> B\u00e0i vi\u1ebft n\u00e0y d\u1ef1a tr\u00ean b\u00e0i thuy\u1ebft tr\u00ecnh \u201cT\u1ed1i \u01b0u h\u00f3a h\u1ec7 th\u1ed1ng trong ph\u00f2ng x\u00e9t nghi\u1ec7m y t\u1ebf\u201d t\u1ea1i Roche Efficiency Days (RED) 2017,\u00a0\u1edf \u0110\u00e0i B\u1eafc, \u0110\u00e0i Loan.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

T\u1ea1i Far Eastern Memorial Hospital \u1edf \u0110\u00e0i Loan, ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u00e0o t\u1ea1o 17 nh\u00e2n vi\u00ean ph\u00f2ng x\u00e9t nghi\u1ec7m b\u1ec7nh vi\u1ec7n c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 6 sigma k\u1ebft h\u1ee3p Tinh g\u1ecdn (LSS), m\u1ed9t\u00a0h\u1ec7 th\u1ed1ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3m l\u00e3ng ph\u00ed. Khi l\u00e0m nh\u01b0 v\u1eady, ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t cao […]<\/p>\n","protected":false},"author":1,"featured_media":133394,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[14774],"pillarandcategory":[314,310,309],"reporter":[14775],"class_list":["post-146971","acf_article","type-acf_article","status-publish","has-post-thumbnail","hentry","tag-dai-loan","pillarandcategory-lean-management","pillarandcategory-operational-excellence","pillarandcategory-operations","reporter-fang-yeh-chu"],"acf":[],"_links":{"self":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/146971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article"}],"about":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/types\/acf_article"}],"author":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/146971\/revisions"}],"predecessor-version":[{"id":147480,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/146971\/revisions\/147480"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media\/133394"}],"wp:attachment":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media?parent=146971"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/tags?post=146971"},{"taxonomy":"pillarandcategory","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/pillarandcategory?post=146971"},{"taxonomy":"reporter","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/reporter?post=146971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}