{"id":146979,"date":"2019-04-29T07:06:57","date_gmt":"2019-04-29T07:06:57","guid":{"rendered":"https:\/\/labinsights.com\/acf_article\/bai-hoc-ve-quan-ly-tinh-gon-tu-mot-benh-vien-o-thai-lan\/"},"modified":"2026-02-16T09:49:39","modified_gmt":"2026-02-16T09:49:39","slug":"lean-management-lessons-from-a-thai-hospital","status":"publish","type":"acf_article","link":"https:\/\/labinsights.com\/vi\/operations\/lean-management\/lean-management-lessons-from-a-thai-hospital\/","title":{"rendered":"B\u00e0i h\u1ecdc v\u1ec1 qu\u1ea3n l\u00fd tinh g\u1ecdn t\u1eeb m\u1ed9t b\u1ec7nh vi\u1ec7n \u1edf Th\u00e1i Lan"},"content":{"rendered":"<p>T\u1ea1i B\u1ec7nh vi\u1ec7n Siriraj \u1edf Th\u00e1i Lan, ch\u00fang t\u00f4i \u0111\u00e3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd tinh g\u1ecdn trong ph\u00f2ng c\u1ea5p c\u1ee9u v\u00e0 nh\u00e0 thu\u1ed1c cho ngo\u1ea1i tr\u00fa. Kinh nghi\u1ec7m c\u1ee7a ch\u00fang t\u00f4i mang l\u1ea1i m\u1ed9t s\u1ed1 b\u00e0i h\u1ecdc c\u00f3 th\u1ec3 c\u00f3 gi\u00e1 tr\u1ecb cho b\u1ea5t c\u1ee9 ai mu\u1ed1n \u00e1p d\u1ee5ng ch\u00fang trong c\u00e1c m\u00f4i tr\u01b0\u1eddng b\u1ec7nh vi\u1ec7n kh\u00e1c, bao g\u1ed3m c\u1ea3 ph\u00f2ng x\u00e9t nghi\u1ec7m.<\/p>\n<h2 style=\"font-family: Inter !important; font-weight: 500 !important; font-size: 28px !important; line-height: 36px !important; letter-spacing: 0px !important;\">T\u1ed1i \u01b0u h\u00f3a nh\u00e0 thu\u1ed1c v\u00e0 ph\u00f2ng c\u1ea5p c\u1ee9u<\/h2>\n<p>M\u1ee5c ti\u00eau trung t\u00e2m c\u1ee7a qu\u1ea3n l\u00fd tinh g\u1ecdn l\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 b\u1eb1ng c\u00e1ch gi\u1ea3m l\u00e3ng ph\u00ed trong quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 \u0111\u1ec3\u00a0\u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, ch\u00fang t\u00f4i \u0111\u00e3 tri\u1ec3n khai c\u00e1c k\u1ef9 s\u01b0 v\u1ec1 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 xem x\u00e9t c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. M\u1ed9t kh\u00eda c\u1ea1nh m\u00e0 ch\u00fang t\u00f4i th\u1ea5y\u00a0k\u00e9m hi\u1ec7u qu\u1ea3 l\u00e0 \u1edf nh\u00e0 thu\u1ed1c cho ngo\u1ea1i tr\u00fa. Ch\u00fang t\u00f4i ph\u00e1t hi\u1ec7n ra r\u1eb1ng c\u00e1ch b\u1ed1 tr\u00ed c\u1ee7a c\u00e1c tr\u1ea1m\u00a0nh\u00e0 thu\u1ed1c kh\u00e1c nhau \u0111\u00f2i h\u1ecfi d\u01b0\u1ee3c s\u0129 c\u1ee7a ch\u00fang t\u00f4i ph\u1ea3i di chuy\u1ec3n qu\u00e1 nhi\u1ec1u. B\u1eb1ng c\u00e1ch t\u1ed5 ch\u1ee9c l\u1ea1i c\u00e1c tr\u1ea1m \u0111\u00f3 \u0111\u1ec3\u00a0ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c b\u01b0\u1edbc k\u00ea \u0111\u01a1n, l\u01b0u l\u01b0\u1ee3ng \u0111\u1ebfn v\u00e0 \u0111i \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u00e0 th\u1eddi gian ch\u1edd \u0111\u1ee3i \u0111\u01b0\u1ee3c gi\u1ea3m, nh\u01b0\u00a0tr\u00ecnh b\u00e0y trong bi\u1ec3u \u0111\u1ed3 d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n<p style=\"margin-bottom: 10.0pt; margin: 0cm 0cm 8pt;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-83437\" src=\"\/wp-content\/uploads\/2019\/04\/1-1dd.png\" alt=\"1\" width=\"363\" height=\"260\" data-entity-type=\"file\" data-entity-uuid=\"7a3646a6-bc63-4812-aef6-0010130841b0\" title=\"\" srcset=\"https:\/\/labinsights.com\/app\/uploads\/2019\/04\/1-1dd.png 681w, https:\/\/labinsights.com\/app\/uploads\/2019\/04\/1-1dd-279x201.png 279w\" sizes=\"(max-width: 363px) 100vw, 363px\" \/><img decoding=\"async\" class=\" size-full wp-image-83446\" src=\"\/wp-content\/uploads\/2019\/04\/2-5a7.png\" alt=\"2\" width=\"350\" height=\"257\" data-entity-type=\"file\" data-entity-uuid=\"d440cb2f-fc31-418d-9c90-3b822d9d6610\" title=\"\" srcset=\"https:\/\/labinsights.com\/app\/uploads\/2019\/04\/2-5a7.png 677w, https:\/\/labinsights.com\/app\/uploads\/2019\/04\/2-5a7-274x201.png 274w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><\/p>\n<p>Khi \u00e1p d\u1ee5ng c\u00f9ng m\u1ed9t ki\u1ec3u t\u01b0 duy nh\u01b0 v\u1eady v\u00e0o khoa c\u1ea5p c\u1ee9u, ch\u00fang t\u00f4i ph\u00e1t hi\u1ec7n ra c\u00e1c y t\u00e1\u00a0d\u00e0nh 60-75% th\u1eddi gian \u0111i l\u1ea1i xung quanh \u0111\u1ec3 t\u00ecm gi\u1ea5y t\u1edd ho\u1eb7c t\u00ecm thi\u1ebft b\u1ecb. T\u1ed5ng c\u1ed9ng, h\u1ecd\u00a0\u0111i b\u1ed9 nhi\u1ec1u km m\u1ed7i ng\u00e0y, nh\u01b0ng sau khi m\u1ed9t k\u1ef9 s\u01b0 v\u1ec1 tinh g\u1ecdn thi\u1ebft k\u1ebf m\u1ed9t c\u00e1ch b\u1ed1 tr\u00ed thi\u1ebft b\u1ecb c\u1ea5p c\u1ee9u m\u1edbi,\u00a0s\u1ed1 qu\u00e3ng \u0111\u01b0\u1eddng \u0111i l\u1ea1i xung quanh \u0111\u00e3 gi\u1ea3m kho\u1ea3ng 25%. S\u1ef1 gi\u1ea3m thi\u1ec3u th\u1eddi gian v\u00e0 chuy\u1ec3n \u0111\u1ed9ng l\u00e3ng ph\u00ed n\u00e0y c\u00f3 ngh\u0129a l\u00e0\u00a0c\u00e1c y t\u00e1 c\u00f3 nhi\u1ec1u th\u1eddi gian h\u01a1n cho vi\u1ec7c ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n.<\/p>\n<h2 style=\"font-family: Inter !important; font-weight: 500 !important; font-size: 28px !important; line-height: 36px !important; letter-spacing: 0px !important;\">C\u00e1c b\u00e0i h\u1ecdc cho ph\u00f2ng x\u00e9t nghi\u1ec7m<\/h2>\n<p>Kinh nghi\u1ec7m c\u1ee7a ch\u00fang t\u00f4i cung c\u1ea5p m\u1ed9t s\u1ed1 b\u00e0i h\u1ecdc c\u00f3 th\u1ec3 c\u00f3 gi\u00e1 tr\u1ecb cho b\u1ea5t k\u1ef3 ai \u0111ang mu\u1ed1n tri\u1ec3n khai c\u00e1c nguy\u00ean t\u1eafc\u00a0qu\u1ea3n l\u00fd tinh g\u1ecdn trong c\u00e1c m\u00f4i tr\u01b0\u1eddng b\u1ec7nh vi\u1ec7n kh\u00e1c, bao g\u1ed3m ph\u00f2ng x\u00e9t nghi\u1ec7m:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>\u0110\u01b0\u1ee3c l\u00e3nh \u0111\u1ea1o duy\u1ec7t \u0111\u1ed3ng \u00fd tri\u1ec3n khai<\/strong> b\u1eb1ng c\u00e1ch chia s\u1ebb nh\u1eefng c\u00e2u chuy\u1ec7n th\u00e0nh c\u00f4ng v\u1edbi nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd b\u1ec7nh vi\u1ec7n ho\u1eb7c ph\u00f2ng x\u00e9t nghi\u1ec7m\u00a0\u0111\u1ec3 thuy\u1ebft ph\u1ee5c h\u1ecd r\u1eb1ng \u0111\u00e1nh gi\u00e1 v\u00e0 chuy\u1ec3n \u0111\u1ed5i tinh g\u1ecdn s\u1ebd mang l\u1ea1i gi\u00e1 tr\u1ecb.<\/li>\n<li><strong>L\u1eadp m\u1ed9t nh\u00f3m<\/strong> \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh \u0111\u1ec3 ghi l\u1ea1i c\u00e1c quy tr\u00ecnh hi\u1ec7n c\u00f3 v\u00e0 thi\u1ebft l\u1eadp t\u1ea5t c\u1ea3 c\u00e1c s\u1ed1 li\u1ec7u m\u1ee9c c\u01a1 s\u1edf,\u00a0sau \u0111\u00f3 \u0111\u1eb7t m\u1ee5c ti\u00eau v\u00e0 kh\u00e1m ph\u00e1 trong h\u1ec7 th\u1ed1ng c\u00e1c l\u1ef1a ch\u1ecdn \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c KPI.<\/li>\n<li><strong>T\u1eadp trung v\u00e0o c\u00e1c l\u0129nh v\u1ef1c l\u00e3ng ph\u00ed<\/strong> v\u00e0 thay \u0111\u1ed5i quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a b\u1ea1n \u0111\u1ec3 cho ph\u00e9p hi\u1ec7u qu\u1ea3 cao h\u01a1n l\u00e0\u00a0k\u1ebft qu\u1ea3 t\u1ef1 nhi\u00ean c\u1ee7a quy tr\u00ecnh m\u1edbi.<\/li>\n<li><strong>Kh\u00e1m ph\u00e1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 ngu\u1ed3n l\u1ef1c cung c\u1ea5p th\u00f4ng tin<\/strong> t\u1eeb c\u00e1c tr\u01b0\u1eddng \u0111\u1ea1i h\u1ecdc, t\u1ed5 ch\u1ee9c\u00a0chuy\u00ean nghi\u1ec7p v\u00e0 c\u00e1c ngu\u1ed3n kh\u00e1c cung c\u1ea5p \u0111\u00e0o t\u1ea1o v\u1ec1 t\u01b0 duy tinh g\u1ecdn v\u00e0 6 sigma k\u1ebft h\u1ee3p Tinh g\u1ecdn cho\u00a0ng\u00e0nh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe (c\u00e1c kh\u00f3a h\u1ecdc ch\u00ednh th\u1ee9c, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c kh\u00f3a h\u1ecdc do American Society for Quality cung c\u1ea5p [1],\u00a0c\u00f3 th\u1ec3\u00a0cung c\u1ea5p m\u1ecdi th\u1ee9 t\u1eeb gi\u1edbi thi\u1ec7u c\u01a1 b\u1ea3n \u0111\u1ebfn ch\u1ee9ng ch\u1ec9 n\u00e2ng cao,\u00a0trong khi c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 m\u1eabu tr\u1ef1c tuy\u1ebfn mi\u1ec5n ph\u00ed [2] c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n v\u1ea1ch ra c\u00e1c quy tr\u00ecnh v\u00e0 th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i).<\/li>\n<li><strong>C\u00e2n nh\u1eafc t\u1ef1 \u0111\u1ed9ng h\u00f3a khi kh\u1ea3 thi<\/strong> th\u00f4ng qua ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quy tr\u00ecnh tinh g\u1ecdn, thi\u1ebft b\u1ecb b\u00e1o c\u00e1o k\u1ebft qu\u1ea3\u00a0t\u1ef1 \u0111\u1ed9ng, h\u1ec7 th\u1ed1ng l\u1ea5y v\u00e0 x\u00e9t nghi\u1ec7m m\u1eabu t\u1ef1 \u0111\u1ed9ng, robot\u00a0y t\u1ebf ho\u1eb7c c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 kh\u00e1c.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>B\u1eb1ng c\u00e1ch xem x\u00e9t nh\u1eefng b\u00e0i h\u1ecdc n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t tr\u01b0\u1eddng h\u1ee3p \u0111\u1ec3 \u00e1p d\u1ee5ng t\u01b0 duy qu\u1ea3n l\u00fd tinh g\u1ecdn cho ph\u00f2ng x\u00e9t nghi\u1ec7m\u00a0c\u1ee7a m\u00ecnh v\u00e0 th\u00fac \u0111\u1ea9y hi\u1ec7u qu\u1ea3 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng cao h\u01a1n trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. <em>T\u00e0i li\u1ec7u tham kh\u1ea3o:<\/em><\/p>\n<p>[1] Lean Six Sigma in Healthcare, <em>American Society for Quality<\/em> <a href=\"https:\/\/goleansixsigma.com\/free-lean-templates\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n[2] <\/a>Lean templates, <em>Go Lean Six Sigma<\/em><\/p>\n<hr \/>\n<p><em>B\u00e0i vi\u1ebft n\u00e0y d\u1ef1a tr\u00ean b\u00e0i thuy\u1ebft tr\u00ecnh \u201cC\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 b\u1ec7nh vi\u1ec7n v\u1edbi kh\u00e1i ni\u1ec7m tinh g\u1ecdn\u201d t\u1ea1i Roche Scientific\u00a0Days 2018\u00a0\u1edf Dusit Thani Hua Hin, Th\u00e1i Lan.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ea1i B\u1ec7nh vi\u1ec7n Siriraj \u1edf Th\u00e1i Lan, ch\u00fang t\u00f4i \u0111\u00e3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd tinh g\u1ecdn trong ph\u00f2ng c\u1ea5p c\u1ee9u v\u00e0 nh\u00e0 thu\u1ed1c cho ngo\u1ea1i tr\u00fa. Kinh nghi\u1ec7m c\u1ee7a ch\u00fang t\u00f4i mang l\u1ea1i m\u1ed9t s\u1ed1 b\u00e0i h\u1ecdc c\u00f3 th\u1ec3 c\u00f3 gi\u00e1 tr\u1ecb cho b\u1ea5t c\u1ee9 ai mu\u1ed1n \u00e1p d\u1ee5ng ch\u00fang [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":83464,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[14761],"pillarandcategory":[314,303,300,310,309],"reporter":[14790],"class_list":["post-146979","acf_article","type-acf_article","status-publish","has-post-thumbnail","hentry","tag-thai-lan","pillarandcategory-lean-management","pillarandcategory-hospital-management","pillarandcategory-management","pillarandcategory-operational-excellence","pillarandcategory-operations","reporter-cherdchai-nopmaneejumruslers"],"acf":[],"_links":{"self":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/146979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article"}],"about":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/types\/acf_article"}],"author":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/146979\/revisions"}],"predecessor-version":[{"id":148661,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/146979\/revisions\/148661"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media\/83464"}],"wp:attachment":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media?parent=146979"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/tags?post=146979"},{"taxonomy":"pillarandcategory","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/pillarandcategory?post=146979"},{"taxonomy":"reporter","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/reporter?post=146979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}