{"id":147358,"date":"2020-01-22T10:04:07","date_gmt":"2020-01-22T10:04:07","guid":{"rendered":"https:\/\/labinsights.com\/acf_article\/ba-yeu-to-quan-trong-cua-thoi-gian-tra-ket-qua\/"},"modified":"2026-01-27T10:18:53","modified_gmt":"2026-01-27T10:18:53","slug":"the-three-ps-of-turnaround-time","status":"publish","type":"acf_article","link":"https:\/\/labinsights.com\/vi\/operations\/operational-excellence\/the-three-ps-of-turnaround-time\/","title":{"rendered":"Ba y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ee7a th\u1eddi gian tr\u1ea3 k\u1ebft qu\u1ea3"},"content":{"rendered":"

Hi\u1ec3u \u0111\u01b0\u1ee3c th\u1eddi gian tr\u1ea3 k\u1ebft qu\u1ea3 (TAT) t\u1eeb g\u00f3c \u0111\u1ed9 to\u00e0n di\u1ec7n h\u01a1n c\u00f3 th\u1ec3 gi\u00fap th\u00fac \u0111\u1ea9y c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u00e0 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n gi\u1eefa nh\u00e2n vi\u00ean ph\u00f2ng x\u00e9t nghi\u1ec7m v\u00e0 c\u00f4ng vi\u1ec7c. Nhi\u1ec7m v\u1ee5 c\u1ee7a m\u1ed9t ph\u00f2ng x\u00e9t nghi\u1ec7m l\u00e0 li\u00ean t\u1ee5c ho\u1ea1t \u0111\u1ed9ng theo h\u01b0\u1edbng c\u1ea3i thi\u1ec7n TAT v\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t kh\u1edfi \u0111\u1ea7u m\u1edbi khi l\u00e0m vi\u1ec7c \u0111\u00f3 l\u00e0 h\u1ea1 th\u1ea5p s\u1ef1 \u0111\u00e1nh gi\u00e1 c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 TAT trong \u00fd ngh\u0129a l\u00e2m s\u00e0ng v\u00e0 qu\u1ea3n l\u00fd th\u1ef1c t\u1ebf.<\/span><\/span><\/span><\/p>\n

T\u1ea1i sao \u0111i\u1ec1u \u0111\u00f3 l\u1ea1i th\u1ef1c s\u1ef1 quan tr\u1ecdng?<\/span><\/span><\/span><\/h3>\n

K\u1ebft qu\u1ea3 ch\u00ednh x\u00e1c, ch\u1ea5t l\u01b0\u1ee3ng cao l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi b\u00e1c s\u0129 v\u00e0 ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n, nh\u01b0ng th\u1eddi gian \u0111\u1ec3 ch\u00fang \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i c\u0169ng c\u1ef1c k\u1ef3 quan tr\u1ecdng. <\/span><\/span><\/span><\/p>\n

L\u00e0 m\u1ed9t b\u00e1c s\u0129 ph\u1eabu thu\u1eadt, t\u00f4i c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 cao t\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ebft qu\u1ea3 nhanh ch\u00f3ng v\u00e0 \u0111\u00e1ng tin c\u1eady. Khi c\u00f3 b\u1ec7nh nh\u00e2n \u0111au b\u1ee5ng c\u1ea5p c\u1ee9u, t\u00f4i g\u1eedi m\u1eabu \u0111\u1ec3 gi\u00fap ch\u1ea9n \u0111o\u00e1n v\u00e0 x\u00e1c \u0111\u1ecbnh k\u1ebf ho\u1ea1ch \u0111i\u1ec1u tr\u1ecb. N\u1ebfu t\u00f4i nghi ng\u1edd vi\u00eam ru\u1ed9t th\u1eeba, TAT x\u00e1c \u0111\u1ecbnh xem b\u1ec7nh nh\u00e2n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u1eabu thu\u1eadt trong m\u1ed9t ca ph\u1eabu thu\u1eadt c\u1ee9u s\u1ed1ng nhanh nh\u01b0 th\u1ebf n\u00e0o. TAT c\u00e0ng l\u00e2u, ti\u00ean l\u01b0\u1ee3ng c\u1ee7a ch\u00fang c\u00f3 th\u1ec3 b\u1ecb \u1ea3nh h\u01b0\u1edfng c\u00e0ng nhi\u1ec1u.<\/span><\/span><\/span><\/p>\n

Ngay c\u1ea3 trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u00edt nghi\u00eam tr\u1ecdng h\u01a1n, TAT c\u0169ng c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn b\u1ec7nh nh\u00e2n. Khi th\u1ee9c \u0103n v\u00e0 n\u01b0\u1edbc b\u1ecb gi\u1eef l\u1ea1i do m\u1ea5t c\u00e2n b\u1eb1ng \u0111i\u1ec7n gi\u1ea3i d\u1eabn \u0111\u1ebfn ph\u1eabu thu\u1eadt, TAT nhanh c\u00f3 th\u1ec3 cho b\u00e1c s\u0129 ph\u1eabu thu\u1eadt bi\u1ebft khi n\u00e0o b\u1ec7nh nh\u00e2n \u0111\u01b0\u1ee3c ph\u1eabu thu\u1eadt. C\u00e1c b\u00e1c s\u0129 l\u00e2m s\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi nhanh h\u01a1n h\u1ecd c\u1ea7n, c\u00e0ng \u00edt x\u00e9t nghi\u1ec7m c\u1ea7n \u0111\u1eb7t h\u00e0ng v\u00e0 nhanh h\u01a1n h\u1ecd c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng v\u00ec l\u1ee3i \u00edch t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ec7nh nh\u00e2n.<\/span><\/span><\/span><\/p>\n

Khi kh\u00eda c\u1ea1nh con ng\u01b0\u1eddi n\u00e0y \u0111\u01b0\u1ee3c c\u00e1c nh\u00e2n vi\u00ean ph\u00f2ng x\u00e9t nghi\u1ec7m ghi nh\u1edb h\u00e0ng ng\u00e0y, s\u1ebd gi\u00fap th\u1ed1ng nh\u1ea5t m\u1ee5c \u0111\u00edch \u201cb\u1ee9c tranh l\u1edbn\u201d \u0111\u1eb1ng sau c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd v\u1edbi c\u00e1c b\u01b0\u1edbc th\u1ef1c t\u1ebf ph\u1ea3i \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh, \u0111\u1ec3 gi\u1ea3m thi\u1ec3u TAT.<\/span><\/span><\/span><\/p>\n

Ba y\u1ebfu t\u1ed1: \u0110\u1ecba \u0111i\u1ec3m, Con ng\u01b0\u1eddi v\u00e0 Quy tr\u00ecnh <\/span><\/span><\/span><\/h3>\n

Khi n\u00f3i \u0111\u1ebfn h\u1eadu c\u1ea7n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn TAT trong ph\u00f2ng x\u00e9t nghi\u1ec7m, c\u00f3 nhi\u1ec1u th\u1ee9 li\u00ean quan h\u01a1n m\u1ed9t con s\u1ed1 duy nh\u1ea5t. C\u00f3 TAT t\u1ed5ng th\u1ec3<\/i><\/b>\u2014th\u1eddi gian m\u1ed9t m\u1eabu trong su\u1ed1t qu\u00e1 tr\u00ecnh, t\u1eeb thu th\u1eadp m\u1eabu v\u1eadt l\u00fd \u0111\u1ebfn b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 c\u1ee7a ph\u00f2ng x\u00e9t nghi\u1ec7m. C\u0169ng c\u00f3 TAT ph\u00f2ng x\u00e9t nghi\u1ec7m<\/i><\/b>\u2014th\u1eddi gian ph\u00f2ng x\u00e9t nghi\u1ec7m x\u1eed l\u00fd v\u00e0 b\u00e1o c\u00e1o k\u1ebft qu\u1ea3, b\u1eaft \u0111\u1ea7u t\u1eeb th\u1eddi \u0111i\u1ec3m ph\u00f2ng x\u00e9t nghi\u1ec7m nh\u1eadn \u0111\u01b0\u1ee3c. Th\u00f4ng s\u1ed1 t\u1ed5ng th\u1ec3 \u0111\u1ea7u ti\u00ean l\u00e0 quan tr\u1ecdng nh\u01b0ng TAT ph\u00f2ng x\u00e9t nghi\u1ec7m<\/i><\/b> l\u00e0 n\u01a1i h\u1ea7u h\u1ebft nh\u00e2n vi\u00ean ph\u00f2ng x\u00e9t nghi\u1ec7m c\u00f3 th\u1ec3 t\u1ea1o ra t\u00e1c \u0111\u1ed9ng l\u1edbn nh\u1ea5t.<\/span><\/span><\/span><\/p>\n

T\u00ecm c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i thi\u1ec7n TAT \u0111\u1ebfn t\u1eeb vi\u1ec7c hi\u1ec3u r\u00f5 nh\u1eefng y\u1ebfu t\u1ed1 c\u1ea5u th\u00e0nh n\u00f3, cho m\u1ecdi lo\u1ea1i x\u00e9t nghi\u1ec7m b\u1ea1n ch\u1ea1y v\u00e0 cho m\u1ecdi ng\u01b0\u1eddi trong ph\u00f2ng x\u00e9t nghi\u1ec7m. M\u1ed9t c\u00e1ch \u0111\u1ec3 ngh\u0129 v\u1ec1 n\u00f3 l\u00e0 v\u1edbi \u201c3 y\u1ebfu t\u1ed1\u201d: \u0110\u1ecba \u0111i\u1ec3m, Con ng\u01b0\u1eddi v\u00e0 Quy tr\u00ecnh.<\/span><\/span><\/span><\/p>\n

\u0110\u1ecba \u0111i\u1ec3m<\/i> <\/span><\/span><\/span><\/p>\n

    \n
  • H\u00e3y ngh\u0129 v\u1ec1 \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee7a ph\u00f2ng x\u00e9t nghi\u1ec7m c\u1ee7a b\u1ea1n. Thi\u1ebft l\u1eadp theo tr\u00ecnh t\u1ef1 trong t\u00e2m tr\u00ed, \u0111\u1ec3 khi m\u1ed9t m\u1eabu \u0111\u01b0\u1ee3c nh\u1eadn v\u00e0 x\u1eed l\u00fd, c\u00e1c chuy\u1ec3n \u0111\u1ed9ng v\u1eadt l\u00fd xung quanh ph\u00f2ng x\u00e9t nghi\u1ec7m l\u00e0 c\u00f3 tr\u1eadt t\u1ef1. C\u00f3 ng\u01b0\u1eddi \u0111i \u0111i l\u1ea1i l\u1ea1i kh\u00f4ng ch\u1ec9 l\u00e0m l\u00e3ng ph\u00ed th\u1eddi gian, m\u00e0 c\u00f2n c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn sai s\u00f3t v\u00e0 nh\u1ea7m l\u1eabn.<\/span><\/span><\/span><\/li>\n<\/ul>\n

    Con ng\u01b0\u1eddi<\/i> <\/span><\/span><\/span><\/p>\n

      \n
    • Kinh nghi\u1ec7m v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean ph\u00f2ng x\u00e9t nghi\u1ec7m c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t r\u1ea5t l\u1edbn v\u1ec1 hi\u1ec7u qu\u1ea3 v\u00e0 TAT ph\u00f2ng x\u00e9t nghi\u1ec7m. Kh\u00f4ng ai mu\u1ed1n TAT bao g\u1ed3m th\u1eddi gian b\u1ecb l\u1eabn l\u1ed9n trong m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh m\u00e1y t\u00ednh ho\u1eb7c ki\u1ec3m th\u1eed \u0111\u1ecdc ra.<\/span><\/span><\/span><\/li>\n
    • Vi\u1ec7c duy tr\u00ec cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u00e0 tham gia chuy\u00ean nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t l\u1edbn trong c\u00e1ch h\u1ecd cam k\u1ebft v\u1edbi c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3. \u1ee8ng d\u1ee5ng n\u00e0y c\u0169ng c\u00f3 th\u1ec3 gi\u00fap ph\u00f2ng x\u00e9t nghi\u1ec7m c\u1ee7a b\u1ea1n \u0111\u01b0a ra \u00fd t\u01b0\u1edfng \u0111\u1ec3 tri\u1ec3n khai TAT.<\/span><\/span><\/span><\/li>\n<\/ul>\n

      Quy tr\u00ecnh<\/i><\/span><\/span><\/span><\/p>\n

        \n
      • \u0110\u01a1n gi\u1ea3n h\u00f3a c\u00e1c quy tr\u00ecnh v\u00e0 c\u00f3 c\u00e1c quy tr\u00ecnh ti\u00eau chu\u1ea9n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o t\u1ed1t c\u00f3 th\u1ec3 l\u00e0m cho c\u00f4ng vi\u1ec7c ph\u1ee9c t\u1ea1p di\u1ec5n ra su\u00f4n s\u1ebb v\u00e0 nhanh ch\u00f3ng. <\/span><\/span><\/span><\/li>\n
      • H\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch cho c\u00e1c quy tr\u00ecnh c\u1ee7a b\u1ea1n, \u0111\u1ec3 lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed. Trao \u0111\u1ed5i v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c m\u00e0 h\u1ecd tin r\u1eb1ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n ho\u1eb7c xem x\u00e9t g\u1ecdi b\u00e1c s\u0129 t\u01b0 v\u1ea5n \u0111\u1ec3 nghi\u00ean c\u1ee9u c\u00e1c quy tr\u00ecnh c\u1ee7a ph\u00f2ng x\u00e9t nghi\u1ec7m v\u00e0 lo\u1ea1i b\u1ecf th\u1eddi gian l\u00e3ng ph\u00ed khi c\u00f3 th\u1ec3.<\/span><\/span><\/span><\/li>\n<\/ul>\n

        D\u00e0nh th\u1eddi gian \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 \u0111\u00e1nh gi\u00e1 cao v\u1ec1 nhi\u1ec1u y\u1ebfu t\u1ed1 \u0111\u1ea7u v\u00e0o cho TAT, c\u0169ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi h\u01b0\u1edfng l\u1ee3i cu\u1ed1i c\u00f9ng khi TAT \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd t\u1ed1t, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi v\u1ec1 c\u00e1ch th\u1ee9c v\u00e0 l\u00fd do t\u1ea1i sao n\u00f3 l\u1ea1i quan tr\u1ecdng \u0111\u1ebfn v\u1eady. T\u1eadp h\u1ee3p con ng\u01b0\u1eddi, \u0111\u1ecba \u0111i\u1ec3m v\u00e0 qu\u00e1 tr\u00ecnh \u00fd t\u01b0\u1edfng \u0111\u1ec3 mang l\u1ea1i nh\u1eefng thay \u0111\u1ed5i t\u00edch c\u1ef1c cho b\u1ec7nh nh\u00e2n v\u00e0 b\u00e1c s\u0129. TAT c\u1ee7a b\u1ea1n s\u1ebd cho th\u1ea5y c\u00e1c l\u1ee3i \u00edch.<\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

        Hi\u1ec3u \u0111\u01b0\u1ee3c th\u1eddi gian tr\u1ea3 k\u1ebft qu\u1ea3 (TAT) t\u1eeb g\u00f3c \u0111\u1ed9 to\u00e0n di\u1ec7n h\u01a1n c\u00f3 th\u1ec3 gi\u00fap th\u00fac \u0111\u1ea9y c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u00e0 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n gi\u1eefa nh\u00e2n vi\u00ean ph\u00f2ng x\u00e9t nghi\u1ec7m v\u00e0 c\u00f4ng vi\u1ec7c. Nhi\u1ec7m v\u1ee5 c\u1ee7a m\u1ed9t ph\u00f2ng x\u00e9t nghi\u1ec7m l\u00e0 li\u00ean t\u1ee5c ho\u1ea1t \u0111\u1ed9ng theo h\u01b0\u1edbng c\u1ea3i thi\u1ec7n […]<\/p>\n","protected":false},"author":1,"featured_media":84024,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[],"pillarandcategory":[310,309,315],"reporter":[14785],"class_list":["post-147358","acf_article","type-acf_article","status-publish","has-post-thumbnail","hentry","pillarandcategory-operational-excellence","pillarandcategory-operations","pillarandcategory-turnaround-time","reporter-jaratphong-kasemmongkol"],"acf":[],"_links":{"self":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article"}],"about":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/types\/acf_article"}],"author":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147358\/revisions"}],"predecessor-version":[{"id":147852,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147358\/revisions\/147852"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media\/84024"}],"wp:attachment":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media?parent=147358"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/tags?post=147358"},{"taxonomy":"pillarandcategory","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/pillarandcategory?post=147358"},{"taxonomy":"reporter","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/reporter?post=147358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}