{"id":147382,"date":"2019-08-20T09:43:46","date_gmt":"2019-08-20T09:43:46","guid":{"rendered":"https:\/\/labinsights.com\/acf_article\/xac-dinh-khach-hang-thuc-su-cua-phong-xet-nghiem\/"},"modified":"2026-01-27T07:01:21","modified_gmt":"2026-01-27T07:01:21","slug":"defining-the-labs-true-client","status":"publish","type":"acf_article","link":"https:\/\/labinsights.com\/vi\/management\/clinician-engagement\/defining-the-labs-true-client\/","title":{"rendered":"X\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 c\u1ee7a ph\u00f2ng x\u00e9t nghi\u1ec7m"},"content":{"rendered":"

C\u00e1c b\u00e1c s\u0129 l\u00e2m s\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong b\u1ee9c tranh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe t\u1ed5ng th\u1ec3 v\u00e0 c\u00e1c ph\u00f2ng x\u00e9t nghi\u1ec7m \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c nhu c\u1ea7u l\u00e2m s\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. Do \u0111\u00f3, c\u00e1c l\u00e3nh \u0111\u1ea1o ph\u00f2ng x\u00e9t nghi\u1ec7m s\u1ebd thu \u0111\u01b0\u1ee3c l\u1ee3i \u00edch t\u1eeb vi\u1ec7c tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 gi\u1eefa b\u00e1c s\u0129 l\u00e2m s\u00e0ng v\u00e0 ph\u00f2ng x\u00e9t nghi\u1ec7m, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n vi\u1ec7c ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n m\u1ed9t c\u00e1ch t\u1ed5ng th\u1ec3. <\/span><\/span><\/span><\/p>\n

M\u1ed9t ph\u1ea7n trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u00e1c s\u0129 l\u00e2m s\u00e0ng l\u00e0 cung c\u1ea5p cho h\u1ecd c\u00e1c d\u1ecbch v\u1ee5 c\u1ea7n thi\u1ebft m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi. Ch\u00ednh v\u00ec v\u1eady, ph\u00f2ng x\u00e9t nghi\u1ec7m c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 ph\u00e1t tri\u1ec3n m\u1ed9t h\u1ec7 th\u1ed1ng m\u00e0 qua \u0111\u00f3 ch\u00fang t\u00f4i ngay l\u1eadp t\u1ee9c v\u00e0 ch\u1ee7 \u0111\u1ed9ng th\u00f4ng b\u00e1o cho b\u00e1c s\u0129 l\u00e2m s\u00e0ng v\u1ec1 c\u00e1c k\u1ebft qu\u1ea3 b\u1ea5t th\u01b0\u1eddng khi ch\u00fang xu\u1ea5t hi\u1ec7n. Ngo\u00e0i vi\u1ec7c th\u00f4ng b\u00e1o ch\u1ee7 \u0111\u1ed9ng n\u00e0y, ch\u00fang t\u00f4i c\u0169ng \u0111\u1ec1 xu\u1ea5t x\u00e9t nghi\u1ec7m ph\u1ea3n x\u1ea1 d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 x\u00e9t nghi\u1ec7m. C\u00e1c d\u1ef1 \u00e1n c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng li\u00ean t\u1ee5c nh\u01b0 v\u1eady c\u00f3 th\u1ec3 gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n v\u00e0 c\u00f3 th\u1ec3 c\u00f3 t\u00e1c \u0111\u1ed9ng quan tr\u1ecdng \u0111\u1ebfn k\u1ebft qu\u1ea3 n\u1ebfu ch\u00fang ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a b\u00e1c s\u0129 l\u00e2m s\u00e0ng.<\/span><\/span><\/span><\/p>\n

Ch\u00ednh b\u00e1c s\u0129 l\u00e0 ng\u01b0\u1eddi g\u1eedi b\u1ec7nh nh\u00e2n \u0111\u1ebfn ph\u00f2ng x\u00e9t nghi\u1ec7m, v\u00ec v\u1eady vi\u1ec7c coi b\u00e1c s\u0129 l\u00e0 kh\u00e1ch h\u00e0ng ch\u00ednh c\u1ee7a ch\u00fang t\u00f4i l\u00e0 \u0111i\u1ec1u ho\u00e0n to\u00e0n t\u1ef1 nhi\u00ean. Nh\u01b0ng t\u00f4i tin r\u1eb1ng ch\u00ednh b\u1ec7nh nh\u00e2n l\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1<\/i><\/b> c\u1ee7a ph\u00f2ng x\u00e9t nghi\u1ec7m.<\/span><\/span><\/span><\/p>\n

Ch\u1eafc ch\u1eafn c\u1ea7n ph\u1ea3i c\u00f3 s\u1ef1 \u0111\u1ed3ng thu\u1eadn t\u1eeb c\u00e1c b\u00e1c s\u0129 l\u00e2m s\u00e0ng. Ch\u00fang ta c\u00f3 chung kh\u00e1ch h\u00e0ng v\u00e0 chung m\u1ee5c ti\u00eau. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, ch\u00fang ta ph\u1ea3i duy tr\u00ec cu\u1ed9c tr\u00f2 chuy\u1ec7n li\u00ean t\u1ee5c v\u1edbi c\u00e1c b\u00e1c s\u0129 l\u00e2m s\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u00fang ta l\u00e0m vi\u1ec7c c\u00f9ng nhau m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0a ra l\u1eddi khuy\u00ean cho c\u00e1c b\u00e1c s\u0129 l\u00e2m s\u00e0ng s\u1ebd gi\u00fap h\u1ecd b\u1eaft \u0111\u1ea7u nh\u00ecn nh\u1eadn ph\u00f2ng x\u00e9t nghi\u1ec7m nh\u01b0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean, m\u1ed9t trung t\u00e2m ki\u1ebfn th\u1ee9c v\u00e0 l\u00e0 m\u1ed9t \u0111\u1ed1i t\u00e1c th\u1ef1c s\u1ef1.<\/span><\/span><\/span><\/p>\n

M\u1ed9t ph\u00f2ng x\u00e9t nghi\u1ec7m l\u1ea5y b\u1ec7nh nh\u00e2n l\u00e0m trung t\u00e2m bi\u1ebft r\u1eb1ng \u0111\u1eb1ng sau m\u1ed7i m\u1eabu ho\u1eb7c \u1ed1ng nghi\u1ec7m l\u00e0 m\u1ed9t ng\u01b0\u1eddi \u2014 m\u1eb9, b\u1ed1, anh ch\u1ecb em, con c\u00e1i\u00a0ho\u1eb7c b\u1ea1n b\u00e8 c\u1ee7a m\u1ed9t ng\u01b0\u1eddi n\u00e0o \u0111\u00f3. Cho d\u00f9 \u0111\u00f3 l\u00e0 x\u00e1c nh\u1eadn m\u1ed9t ch\u1ea9n \u0111o\u00e1n \u0111\u01b0\u1ee3c ch\u1edd \u0111\u1ee3i t\u1eeb l\u00e2u, x\u00e1c \u0111\u1ecbnh t\u00ednh \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n cho m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111i\u1ec1u tr\u1ecb m\u1edbi ho\u1eb7c cung c\u1ea5p c\u00e1c c\u1eadp nh\u1eadt v\u1ec1 ti\u1ebfn tri\u1ec3n c\u1ee7a b\u1ec7nh,\u00a0m\u1ecdi th\u1ee9 ch\u00fang t\u00f4i l\u00e0m cu\u1ed1i c\u00f9ng \u0111\u1ec1u g\u00f3p ph\u1ea7n v\u00e0o h\u00e0nh tr\u00ecnh s\u1ee9c kh\u1ecfe t\u1ed5ng th\u1ec3 c\u1ee7a b\u1ec7nh nh\u00e2n. M\u1ed7i b\u1ec7nh nh\u00e2n \u0111\u1ec1u quan tr\u1ecdng, v\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 c\u1ee7a ch\u00fang ta c\u1ea7n ph\u1ea3i c\u00f3 ni\u1ec1m tin r\u1eb1ng ph\u00f2ng x\u00e9t nghi\u1ec7m s\u1ebd x\u00e9t nghi\u1ec7m m\u1eabu c\u1ee7a h\u1ecd v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m.<\/span><\/span><\/span><\/p>\n

\u00a0 <\/p>\n

Nh\u1eafc nh\u1edf c\u00e1c chuy\u00ean gia trong ph\u00f2ng x\u00e9t nghi\u1ec7m ph\u1ea3i lu\u00f4n l\u1ea5y b\u1ec7nh nh\u00e2n l\u00e0m trung t\u00e2m<\/span><\/span><\/span><\/h3>\n

Gi\u1ed1ng nh\u01b0 \u1edf nhi\u1ec1u ph\u00f2ng x\u00e9t nghi\u1ec7m kh\u00e1c, t\u00f4i khuy\u1ebfn kh\u00edch \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh l\u00e0m vi\u1ec7c v\u1edbi l\u00f2ng \u0111\u1ed3ng c\u1ea3m \u0111\u1ed1i v\u1edbi b\u1ec7nh nh\u00e2n \u0111\u1ee9ng sau c\u00e1c m\u1eabu x\u00e9t nghi\u1ec7m v\u00e0 \u0111\u1ec3 s\u1ef1 \u0111\u1ed3ng c\u1ea3m \u0111\u00f3 h\u01b0\u1edbng d\u1eabn c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 g\u1ee3i \u00fd \u0111\u1ec3 k\u1ebft h\u1ee3p c\u00e1c nguy\u00ean t\u1eafc n\u00e0y v\u00e0o th\u1ef1c h\u00e0nh ph\u00f2ng x\u00e9t nghi\u1ec7m: <\/span><\/span><\/span><\/p>\n

    \n
  • K\u1ebft h\u1ee3p c\u00e1c nh\u1eafc nh\u1edf v\u1ec1 l\u1ea5y b\u1ec7nh nh\u00e2n l\u00e0m trung t\u00e2m nh\u01b0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi<\/span><\/span><\/span><\/li>\n
  • Nh\u1eafc nh\u1edf t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean r\u1eb1ng l\u1ea5y b\u1ec7nh nh\u00e2n l\u00e0m trung t\u00e2m v\u00e0 coi b\u1ec7nh nh\u00e2n l\u00e0 kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 \u0111\u00f4i khi c\u00f3 th\u1ec3 c\u1ea7n th\u00eam c\u00f4ng s\u1ee9c<\/span><\/span><\/span><\/li>\n
  • T\u1ea1o m\u1ed9t nh\u00f3m c\u00f4ng t\u00e1c trong ph\u00f2ng x\u00e9t nghi\u1ec7m c\u00f3 nhi\u1ec7m v\u1ee5 x\u00e1c \u0111\u1ecbnh c\u00e1c ph\u01b0\u01a1ng ph\u00e1p s\u00e1ng t\u1ea1o \u0111\u1ec3 c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 gi\u1eefa b\u00e1c s\u0129 l\u00e2m s\u00e0ng v\u00e0 ph\u00f2ng x\u00e9t nghi\u1ec7m, theo c\u00e1ch t\u1ea1o ra t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c \u0111\u1ebfn k\u1ebft qu\u1ea3 ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n<\/span><\/span><\/span><\/li>\n<\/ul>\n

    V\u1eady, kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 l\u00e0 ai? T\u1ea5t nhi\u00ean, \u0111\u00f3 l\u00e0 b\u1ec7nh nh\u00e2n. Tuy nhi\u00ean, n\u1ed7 l\u1ef1c l\u00e0m vi\u1ec7c h\u00e0i h\u00f2a h\u01a1n v\u1edbi c\u00e1c b\u00e1c s\u0129 l\u00e2m s\u00e0ng, cung c\u1ea5p k\u1ebft qu\u1ea3 ch\u1ea5t l\u01b0\u1ee3ng nhanh h\u01a1n v\u00e0 t\u1ed1t h\u01a1n, \u0111\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c d\u1ef1 \u00e1n c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 cho b\u1ec7nh nh\u00e2n, s\u1ebd cho ph\u00e9p c\u1ea3 ph\u00f2ng x\u00e9t nghi\u1ec7m v\u00e0 b\u00e1c s\u0129 l\u00e2m s\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung l\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c b\u1ec7nh nh\u00e2n t\u1ed1i \u01b0u.<\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    C\u00e1c b\u00e1c s\u0129 l\u00e2m s\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong b\u1ee9c tranh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe t\u1ed5ng th\u1ec3 v\u00e0 c\u00e1c ph\u00f2ng x\u00e9t nghi\u1ec7m \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c nhu c\u1ea7u l\u00e2m s\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng. Do \u0111\u00f3, c\u00e1c l\u00e3nh \u0111\u1ea1o ph\u00f2ng x\u00e9t nghi\u1ec7m s\u1ebd thu \u0111\u01b0\u1ee3c l\u1ee3i \u00edch t\u1eeb vi\u1ec7c tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c […]<\/p>\n","protected":false},"author":1,"featured_media":83819,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[14755,14754],"pillarandcategory":[304,300],"reporter":[15204],"class_list":["post-147382","acf_article","type-acf_article","status-publish","has-post-thumbnail","hentry","tag-gan-ket-bac-si-lam-sang","tag-gia-tri-lam-sang","pillarandcategory-clinician-engagement","pillarandcategory-management","reporter-elizabeth-frank"],"acf":[],"_links":{"self":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article"}],"about":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/types\/acf_article"}],"author":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147382\/revisions"}],"predecessor-version":[{"id":147472,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147382\/revisions\/147472"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media\/83819"}],"wp:attachment":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media?parent=147382"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/tags?post=147382"},{"taxonomy":"pillarandcategory","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/pillarandcategory?post=147382"},{"taxonomy":"reporter","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/reporter?post=147382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}