{"id":147395,"date":"2020-03-11T07:58:19","date_gmt":"2020-03-11T07:58:19","guid":{"rendered":"https:\/\/labinsights.com\/acf_article\/thu-thap-mau-mau-theo-huong-lay-benh-nhan-lam-trung-tam-giup-giam-thieu-thoi-gian-cho-va-cai-thien-dich-vu\/"},"modified":"2026-01-27T07:06:58","modified_gmt":"2026-01-27T07:06:58","slug":"patient-centric-blood-collection-cuts-queues-and-improves-service","status":"publish","type":"acf_article","link":"https:\/\/labinsights.com\/vi\/management\/healthcare-transformation\/patient-centric-blood-collection-cuts-queues-and-improves-service\/","title":{"rendered":"Thu th\u1eadp m\u1eabu m\u00e1u theo h\u01b0\u1edbng l\u1ea5y b\u1ec7nh nh\u00e2n l\u00e0m trung t\u00e2m gi\u00fap gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd v\u00e0 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5."},"content":{"rendered":"<p>Nh\u1eefng h\u00e0ng d\u00e0i t\u00fai k\u00e9o d\u00e0i t\u1eeb c\u00e1c qu\u1ea7y k\u00edn quanh khu v\u1ef1c ch\u1edd. M\u1ed7i t\u00fai \u0111\u01b0\u1ee3c d\u00e0nh ri\u00eang m\u1ed9t v\u1ecb tr\u00ed trong h\u00e0ng ch\u1edd cho m\u1ed9t ng\u01b0\u1eddi \u0111ang ch\u1edd \u0111\u1ee3i d\u1ecbch v\u1ee5 l\u1ea5y m\u00e1u m\u1edf c\u1eeda. V\u1edbi th\u1eddi gian ch\u1edd \u0111\u1ee3i k\u00e9o d\u00e0i h\u01a1n hai gi\u1edd, kh\u00f4ng hi\u1ebfm khi b\u1ec7nh nh\u00e2n tr\u1edf n\u00ean c\u00e1u g\u1eaft. Nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y c\u0103ng th\u1eb3ng, \u0111i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c k\u00e9m h\u01a1n. \u0110\u00e2y l\u00e0 c\u1ea3nh t\u01b0\u1ee3ng m\u00e0 ch\u00fang t\u00f4i th\u01b0\u1eddng th\u1ea5y m\u1ed7i s\u00e1ng t\u1ea1i Maharaj Nakorn Chiang Mai Hospital, m\u1ed9t b\u1ec7nh vi\u1ec7n tuy\u1ebfn cu\u1ed1i h\u00e0ng \u0111\u1ea7u \u1edf mi\u1ec1n B\u1eafc Th\u00e1i Lan. Tuy nhi\u00ean, v\u00e0o n\u0103m 2015, ch\u00fang t\u00f4i \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh th\u00e0nh m\u1ed9t ho\u1ea1t \u0111\u1ed9ng l\u1ea5y b\u1ec7nh nh\u00e2n l\u00e0m trung t\u00e2m mang l\u1ea1i gi\u00e1 tr\u1ecb t\u1ed1t h\u01a1n cho c\u1ea3 b\u1ec7nh nh\u00e2n v\u00e0 b\u1ec7nh vi\u1ec7n. \u0110\u1ec3 mang l\u1ea1i s\u1ef1 chuy\u1ec3n \u0111\u1ed5i n\u00e0y, nh\u00f3m y h\u1ecdc ph\u00f2ng x\u00e9t nghi\u1ec7m \u0111\u00e3 x\u00e1c \u0111\u1ecbnh ba l\u0129nh v\u1ef1c ch\u00ednh c\u1ea7n \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n:\u00a0h\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng \u0111\u1ec3 l\u1ea5y m\u00e1u, h\u1ec7 th\u1ed1ng CNTT trong ph\u00f2ng x\u00e9t nghi\u1ec7m v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u00fang t\u00f4i. <\/p>\n<h2 class=\"text-align-justify\" style=\"font-family: Inter !important; font-weight: 500 !important; font-size: 28px !important; line-height: 36px !important; letter-spacing: 0px !important;\">X\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng l\u1ea5y m\u00e1u m\u1edbi<\/h2>\n<p> M\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i c\u1ee7a ch\u00fang t\u00f4i l\u00e0 chuy\u1ec3n t\u1eeb h\u1ec7 th\u1ed1ng x\u1ebfp h\u00e0ng s\u1eed d\u1ee5ng gi\u1ea5y t\u1edd sang h\u00e0ng ch\u1edd k\u1ef9 thu\u1eadt s\u1ed1. Khi \u0111\u1ebfn b\u1ec7nh vi\u1ec7n, b\u1ec7nh nh\u00e2n gi\u1edd \u0111\u00e2y c\u00f3 th\u1ec3 ch\u1ee5p c\u00e1c th\u00f4ng s\u1ed1 chi ti\u1ebft c\u1ee7a h\u1ecd t\u1ea1i qu\u1ea7y v\u00e0 th\u00f4ng b\u00e1o ngay cho h\u1ecd n\u1ebfu h\u1ecd \u0111\u1ebfn \u0111\u00fang ng\u00e0y. Qu\u1ea7y \u0111\u01b0\u1ee3c li\u00ean k\u1ebft v\u1edbi h\u1ec7 th\u1ed1ng th\u00f4ng tin b\u1ec7nh vi\u1ec7n v\u00e0 ph\u00e2n b\u1ed5 s\u1ed1 h\u00e0ng \u0111\u1ee3i d\u1ef1a tr\u00ean h\u1ed3 s\u01a1 v\u00e0 nhu c\u1ea7u y t\u1ebf c\u1ee7a b\u1ec7nh nh\u00e2n. Ngo\u00e0i ra, b\u1ec7nh nh\u00e2n c\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd b\u1eb1ng c\u00e1ch t\u1ea3i xu\u1ed1ng \u1ee9ng d\u1ee5ng c\u1ee7a b\u1ec7nh vi\u1ec7n tr\u00ean Line, m\u1ed9t d\u1ecbch v\u1ee5 m\u1ea1ng x\u00e3 h\u1ed9i ph\u1ed5 bi\u1ebfn \u1edf Th\u00e1i Lan. H\u1ecd s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o khi ti\u1ebfn v\u00e0o h\u00e0ng \u0111\u1ee3i. Nh\u1eefng bi\u1ebfn \u0111\u1ed5i n\u00e0y \u0111\u00e3 gi\u1ea3m t\u1ed5ng th\u1eddi gian ch\u1edd \u0111\u1ee3i t\u1eeb ba gi\u1edd xu\u1ed1ng c\u00f2n kh\u00f4ng qu\u00e1 m\u1ed9t gi\u1edd. Ch\u00fang c\u0169ng s\u1eafp x\u1ebfp h\u1ee3p l\u00fd c\u00e1c b\u01b0\u1edbc trong qu\u00e1 tr\u00ecnh l\u1ea5y m\u00e1u. Ch\u1ec9 ri\u00eang s\u1ef1 c\u1ea3i thi\u1ec7n n\u00e0y \u0111\u00e3 n\u00e2ng cao \u0111\u00e1ng k\u1ec3 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n, \u0111\u00e3 t\u0103ng l\u00ean 83% t\u1eeb 75%. Nh\u00e2n vi\u00ean c\u0169ng h\u00e0i l\u00f2ng h\u01a1n v\u1edbi h\u1ec7 th\u1ed1ng n\u00e0y, v\u1edbi t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng \u0111\u1ea1t 80%, t\u0103ng t\u1eeb 71%. <\/p>\n<h2 class=\"text-align-justify\" style=\"font-family: Inter !important; font-weight: 500 !important; font-size: 28px !important; line-height: 36px !important; letter-spacing: 0px !important;\">Khai th\u00e1c c\u00f4ng ngh\u1ec7 \u0111\u1ec3 qu\u1ea3n l\u00fd tinh g\u1ecdn<\/h2>\n<p> M\u1ed9t thay \u0111\u1ed5i th\u1ee9 hai li\u00ean quan \u0111\u1ebfn vi\u1ec7c khai th\u00e1c c\u00f4ng ngh\u1ec7 trong ph\u00f2ng x\u00e9t nghi\u1ec7m \u0111\u1ec3 gi\u1ea3m l\u1ed7i v\u00e0 lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, ch\u00fang t\u00f4i s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng l\u1ea5y m\u00e1u t\u1ef1 \u0111\u1ed9ng, \u0111\u1ea3m b\u1ea3o l\u1ea5y \u0111\u00fang m\u1eabu t\u1eeb \u0111\u00fang b\u1ec7nh nh\u00e2n. V\u00ec h\u1ec7 th\u1ed1ng l\u1ea5y m\u00e1u c\u1ee7a ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi h\u1ec7 th\u1ed1ng th\u00f4ng tin ph\u00f2ng x\u00e9t nghi\u1ec7m n\u00ean cho ph\u00e9p ch\u00fang t\u00f4i theo d\u00f5i t\u00ecnh tr\u1ea1ng h\u00e0ng \u0111\u1ee3i v\u00e0 l\u1ea5y m\u00e1u t\u1eeb ph\u00f2ng x\u00e9t nghi\u1ec7m, theo d\u00f5i t\u1eebng m\u1eabu th\u1eed \u1edf m\u1ed7i b\u01b0\u1edbc. B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch c\u00e1c d\u1eef li\u1ec7u n\u00e0y th\u00f4ng qua l\u0103ng k\u00ednh c\u1ee7a c\u00e1c quy tr\u00ecnh qu\u1ea3n l\u00fd tinh g\u1ecdn, ch\u00fang t\u00f4i c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n t\u1ed5ng th\u1eddi gian ho\u00e0n th\u00e0nh ph\u00f2ng x\u00e9t nghi\u1ec7m. <\/p>\n<h2 class=\"text-align-justify\" style=\"font-family: Inter !important; font-weight: 500 !important; font-size: 28px !important; line-height: 36px !important; letter-spacing: 0px !important;\">T\u00e1i c\u1ea5u tr\u00fac quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng v\u1edbi b\u1ec7nh nh\u00e2n l\u00e0 trung t\u00e2m<\/h2>\n<p> \u0110\u1ec3 x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho b\u1ec7nh nh\u00e2n, ch\u00fang t\u00f4i c\u0169ng quy\u1ebft \u0111\u1ecbnh thay \u0111\u1ed5i m\u1ed9t s\u1ed1 ch\u00ednh s\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u00fang t\u00f4i. V\u00ed d\u1ee5: sau khi nh\u1eadn th\u1ea5y nhu c\u1ea7u v\u1ec1 d\u1ecbch v\u1ee5 l\u1ea5y m\u00e1u \u0111\u1ea1t \u0111\u1ec9nh t\u1eeb 6.30\u20138.30 s\u00e1ng, ch\u00fang t\u00f4i \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh thay \u0111\u1ed5i gi\u1edd ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 b\u1eaft \u0111\u1ea7u t\u1eeb 6.30 s\u00e1ng thay v\u00ec 7 gi\u1edd s\u00e1ng. Ch\u00fang t\u00f4i c\u0169ng t\u0103ng s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean l\u00e0m nhi\u1ec7m v\u1ee5 trong nh\u1eefng gi\u1edd \u0111\u1ea7u \u0111\u1ec3 ng\u0103n ch\u1eb7n c\u00e1c h\u00e0ng \u0111\u1ee3i d\u00e0i, v\u00e0 thay \u0111\u1ed5i c\u01a1 c\u1ea5u thanh to\u00e1n cho c\u00e1c k\u1ef9 thu\u1eadt vi\u00ean y t\u1ebf l\u00e0m vi\u1ec7c t\u1ea1i b\u1ec7nh vi\u1ec7n tr\u00ean c\u01a1 s\u1edf b\u00e1n th\u1eddi gian. Thay v\u00ec tr\u1ea3 m\u1ee9c l\u01b0\u01a1ng theo gi\u1edd, ch\u00fang t\u00f4i chuy\u1ec3n sang tr\u1ea3 cho m\u1ed7i l\u1ea7n l\u1ea5y m\u00e1u th\u00e0nh c\u00f4ng, do \u0111\u00f3 khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n v\u1edbi th\u1eddi gian c\u1ee7a h\u1ecd. Sau khi th\u1ef1c hi\u1ec7n nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh n\u00e0y, h\u01a1n 90% b\u1ec7nh nh\u00e2n hi\u1ec7n d\u00e0nh ch\u01b0a \u0111\u1ea7y 30 ph\u00fat \u0111\u1ec3 ch\u1edd l\u1ea5y m\u00e1u. V\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n \u0111\u00e3 t\u0103ng l\u00ean 93,8% trong giai \u0111o\u1ea1n 2016\u20132018, t\u0103ng t\u1eeb 81% trong giai \u0111o\u1ea1n 2014\u20132015. \u0110\u00e2y l\u00e0 m\u1ed9t ti\u1ebfn b\u1ed9 l\u1edbn.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nh\u1eefng h\u00e0ng d\u00e0i t\u00fai k\u00e9o d\u00e0i t\u1eeb c\u00e1c qu\u1ea7y k\u00edn quanh khu v\u1ef1c ch\u1edd. M\u1ed7i t\u00fai \u0111\u01b0\u1ee3c d\u00e0nh ri\u00eang m\u1ed9t v\u1ecb tr\u00ed trong h\u00e0ng ch\u1edd cho m\u1ed9t ng\u01b0\u1eddi \u0111ang ch\u1edd \u0111\u1ee3i d\u1ecbch v\u1ee5 l\u1ea5y m\u00e1u m\u1edf c\u1eeda. V\u1edbi th\u1eddi gian ch\u1edd \u0111\u1ee3i k\u00e9o d\u00e0i h\u01a1n hai gi\u1edd, kh\u00f4ng hi\u1ebfm khi b\u1ec7nh nh\u00e2n tr\u1edf n\u00ean c\u00e1u [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":84272,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"tags":[14758,14763,14761,14762],"pillarandcategory":[306,314,300,309,8102],"reporter":[15213],"class_list":["post-147395","acf_article","type-acf_article","status-publish","has-post-thumbnail","hentry","tag-chuyen-doi-trong-nganh-cham-soc-suc-khoe","tag-gan-ket-benh-nhan","tag-thai-lan","tag-tu-dong-hoa-va-cntt-phong-xet-nghiem","pillarandcategory-healthcare-transformation","pillarandcategory-lean-management","pillarandcategory-management","pillarandcategory-operations","pillarandcategory-patient-engagement","reporter-chayada-chaiyawarn"],"acf":[],"_links":{"self":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article"}],"about":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/types\/acf_article"}],"author":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147395\/revisions"}],"predecessor-version":[{"id":147499,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/acf_article\/147395\/revisions\/147499"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media\/84272"}],"wp:attachment":[{"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/media?parent=147395"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/tags?post=147395"},{"taxonomy":"pillarandcategory","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/pillarandcategory?post=147395"},{"taxonomy":"reporter","embeddable":true,"href":"https:\/\/labinsights.com\/vi\/wp-json\/wp\/v2\/reporter?post=147395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}