Today, patient experience (based on experience at a single point of interaction) is built into qualitative feedback assessments at many health institutions, but patient engagement (based on consistent and proactive touchpoints in a person’s health journey) are frequently overlooked. In this panel, speakers will discuss how health systems in APAC can adopt an effective patient patient-centered approach by overcoming the Patient Engagement Deficit.
Partnering patients: strengthening the patient voice within health systems in Asia Pacific
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