Hospital Management

How Siriraj Hospital is reimagining the patient journey in Thailand

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As the biggest state hospital in Thailand, Siriraj Hospital used to face many challenges common in public healthcare institutions: overcrowding, long waiting times and complex care pathways. But in recent years, Siriraj implemented innovative digital solutions, laboratory technologies and operating models that helped to improve the patient journey. This “virtual site visit” showcases their progress in developing mobile apps […]

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Siloam Hospitals pursues digital transformation to take on COVID-19 pandemic

Siloam Hospitals pursues digital transformation to take on COVID-19 pandemic

Listen to Caroline Riady, Vice President Director of Siloam Hospitals in Indonesia, share the journey of how Siloam Hospitals stepped up to the challenge of COVID-19 to serve the people of Indonesia. As part of that journey, Siloam Hospitals launched various digital solutions for better patient education and engagement, placing the patient and community at

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Bumrungrad plans next-generation lab to drive superior patient experience

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As one of the largest private hospitals in Southeast Asia and a magnet for medical tourists from around the world, Bumrungrad International Hospital has a strong reputation for excellence in patient care. Based in Bangkok, the hospital provides services across more than 70 medical subspecialties to over 1.1 million patients from 190 countries annually. With

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Patient centricity in a pandemic: a case study from P.D. Hinduja Hospital in India

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As one of India’s leading private hospitals, P.D. Hinduja Hospital & Medical Research Centre provides premium service that focuses heavily on patient experience. Based in Mumbai, the multi-specialty hospital has a strong reputation in a market where demand for high-quality healthcare services is rising rapidly. The Lab Insights team recently spoke with Mr. Joy Chakraborty,

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Lab profitability impacts hospital profitability

Lab profitability impacts hospital profitability

Any hospital accounting department knows that operating a lab involves many expenditures, such as square footage for lab space, equipment and information technology (IT) systems, reagents, staff and more. When deciding how to allocate resources and set budgets, however, hospital management should look beyond the upfront costs and take a broad view of the return on investment (ROI). Smart lab investments,

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