This Privacy Notice (the “Notice”) is meant to explain to you what kind of data we collect from what sources and are used for which purposes. For purposes of this Notice, “Personal Data” is any information by which you can be individually identified both directly and indirectly, including, but not limited to, your name, address, e-mail address, telephone number, and other information in combination with these identifiers. This Notice only applies to Roche websites that link to this Notice. Our websites also may contain links to third-party websites. We do not endorse and are not responsible for the content of third-party websites or resources, and our privacy notice does not apply to any sites that are not affiliated with Roche, even if you access them via a link on our site. You should review the privacy policies of any third-party site before providing any information. Please be aware that certain features of this site may not be available to you if you elect not to provide certain Personal Data. Any Personal Data you provide to us on our websites will be used in accordance with this Notice.
This website is not designed or intended for use by children under the age of 16. We do not knowingly collect any Personal Data on this website from anyone under the age of 16 without the prior, verifiable consent of a parent or guardian. Such parent or guardian may have the right, upon request, to view the information provided by the child and require that it be deleted. Moreover, all minors should seek their parent’s or guardian’s permission prior to using or disclosing any Personal Data on this website or online resource.
Roche Diagnostics Asia Pacific Pte Ltd, Post address: #10-01/09 Aperia Tower 1, Singapore 339509(“Roche”) is data controller. In the event that your Personal Data is covered by the EU General Data Protection Regulation (EU) 2016/679 (“GDPR”): EU representative of Roche Diagnostics Asia Pacific Pte Ltd is Roche Privacy GmbH, Emil-Barell-Str. 1, D-79639 Grenzach-Wyhlen. Please direct any questions and requests related to this information to Roche Diagnostics Asia Pacific Pte Ltd, Post address: #10-01/09 Aperia Tower 1, Singapore 339509 to the Data Privacy Coordinator to the email:
[email protected]
We are committed to processing your personal information in compliance with applicable laws. Our legal basis for collecting and using the personal information described below will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example network and information systems security). The following is a list of the ways that we may use your personal information, and the reason we rely on for doing so:
- To respond to your requests or inquiries, complete a transaction, and personalize your experience. We collect and process your Personal Data for these purposes based on your consent.
- To allow you to participate in interactive features of our service, when you choose to do so and to enable you to take part in any market research in which we invite you to take part. We collect and process your Personal Data for these purposes based on your consent.
- Processing and responding to complaints received from you, including tracking and monitoring adverse events and other activities related to pharmacovigilance. We collect this information for our legitimate business interests.
- To run, maintain, secure, and administer our website and for internal operations, including troubleshooting, data and website analysis, testing, research, security purposes, statistical and survey purposes. This may include information concerning your IP Address, geographic location, resources you have accessed, and similar information. We process this information for our legitimate business interests.
- To make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them. We collect and process your Personal Data for these purposes based on your consent.
Our websites and online resources also collect other basic information about you which may not directly identify you, but which may correspond with you or a particular device. We use some of this information to allow our websites to run, as well as to learn more about how our websites and online resources are used and to otherwise improve and administer the site. We also use this information to enable us to deliver information tailored to your interests and preferences, based on your use of the site. For example, we may collect the IP Address assigned to your computer by your internet service provider. This address may change each time you connect to the internet (a “dynamic” IP address), or it may remain the same (a “static” IP address). In most cases, this information is collected automatically, for our legitimate business interests. In some jurisdictions, we ask for your consent before collecting this information, in which case you will be presented with a choice as to whether you wish to allow the collection and use of this type of information. Please see our Cookie Notice
https://www.roche.com/cookie-notice.htm for more information. Certain web browsers and other programs may be used to signal your preferences to Roche about how or whether Roche or third parties may collect information about your online activities. Currently, Roche does not respond to such signals.
Recipients of your Personal Data may be Roche’s affiliates around the world including in countries with privacy standards different from those in your country. Our Roche affiliates will use the Personal Data for the same purposes as we do. A list of Roche’s affiliates is available in the current annual report which can be found in the Investors section of
www.roche.com. Roche uses external providers and agents e.g. for IT systems operation and maintenance or to fulfil business transactions, such as providing customer services, or sending communications. Roche has entered into data processing agreements in order to ensure that providers and agents process the personal information only on Roche’s behalf and subject to appropriate technical and organizational measures. Additional information in case your Personal Data is covered by GDPR: Regarding the exchange of Personal Data within the Roche Group, contracts containing the EU Standard Contractual Clauses according to EU Commission decisions of 27 December 2004 (2004/915/EC) and 05 February 2010 (C(2010) 593) constitute appropriate and suitable safeguards to ensure compliance with GDPR. In addition to Standard Contractual Clauses, Roche may also use data processors that are certified under the EU-U.S. Privacy Shield, which establishes appropriate and suitable safeguards to ensure compliance with the GDPR according to the EU Commission decision of 12 July 2016 (C(2016) 4176)
In most cases, we will keep the data for five (5) years following our last interaction with you. We may, however, maintain your data for a longer period of time if we are required by law to maintain your Personal Data.
Provided your Personal Data is covered by GDPR, please note that you have the right to request from Roche access to and rectification of your Personal Data as well as the right to data portability, if applicable, or erasure or restriction of processing of your Personal Data. Erasure or restriction of processing is only possible if and to the extent the processing of Personal Data is based on consent or legitimate interest. If data processing is based on consent, kindly note that you have the right to withdraw your consent at any time, however, without affecting the lawfulness of processing based on consent before its withdrawal. For sending us a note to exercise your right to withdraw consent, please see contact details in the section “Identity and contact details of the data controller” above. In the event of an erasure request, we may retain a copy of your Personal Data for our record-keeping purposes and to avoid entering your personal data in our systems after your request. To avoid that your data is entered in the systems again after your request for erasure, in your interest and for us to comply with GDPR we may keep your name and e-mail address with a flag “Don’t contact anymore” in our systems.
Roche and its service providers and collaboration partners take reasonable steps to protect Personal Data we access or receive through this website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless, Roche makes no guarantee as to the security of your Personal Data and disclaims, to the fullest extent permitted by law, all liability and damages caused by loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We recommend that you take any available precautions to protect Personal Data you submit on this website.
From time to time, we may revise this Privacy Notice. Any such changes to this Privacy Notice will be reflected on this page. Roche recommends that you review this Privacy Notice regularly for any changes. The date on which this notice was last revised is located at the top of this notice.
