To understand how clinical lab directors can keep their employees continuously engaged and optimally productive, Roche Diagnostics recently spoke with Prof Wei CHEN, Director of the Laboratory Department of the First Affiliated Hospital of Xi’an Jiaotong University in China.

In this video, Prof Chen discusses the importance of a “bottom-up” management style that gives employees a sense of pride and belonging. She also looks at how lean management principles, team building activities and a culture of honest self-assessment can improve employee satisfaction and drive superior performance.