As healthcare delivery becomes more interdisciplinary and complex every year, laboratory staff are increasingly being called upon to present at meetings with clinicians, hospital managers and other healthcare systems stakeholders. Moreover, as the COVID-19 pandemic has thrust lab diagnostics into the public eye, many lab leaders are getting invited more frequently for media interviews, conference presentations and high-stakes conversations with government leaders.

Strong communication skills are essential for succeeding in this new world. In this video, learn some tips and tricks for success from Mark Laudi, CEO of Hong Bao Media, a communications training firm with offices in Singapore and Malaysia.